Transportation Resources
Find transportation services to help you get where you need to go in Western Massachusetts. Explore public transit, accessible and on-demand transportation, bike resources, and other free or low-cost travel options across the region.
Regional Transit Authorities
Regional Transit Authorities (RTAs) are the major suppliers of public transportation in the state of Massachusetts and are ADA compliant. All RTA fixed route buses are free except Link413.
- Fixed-route bus service: Buses that follow a regular route and schedule and stop at designated bus stops.
- ADA paratransit: Transportation for people with disabilities who are unable to use the regular fixed-route bus for some or all of their trips. Eligibility requirements may apply.
- Demand-response/ Micro-transit: Transportation that you request for a specific trip instead of using a bus that follows a regular route. Riders typically schedule a pickup in advance. Eligibility requirements may apply.
Berkshire Regional Transit Authority (BRTA)
Service Area:
Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mount Washington, New Ashford, New Marlborough, North Adams, Otis, Peru, Pittsfield, Richmond, Savoy, Sheffield, Stockbridge, Washington, West Stockbridge, Williamstown, and Windsor
Services Available:
- Fixed Route Bus Service
- ADA Paratransit: requires both an application and a doctor’s sign-off
Cost:
- All BRTA rides are free until further notice
Schedule:
Service Hours:
- Weekdays: 5:45 am – 7:20 pm
- Saturday: 7:15 am – 7:00 pm
- Select routes are extended until 11 pm (currently in pilot phase)
Contact Information:
- Phone: (413) 499-2782
- Email: info@berkshirerta.gov
- BRTA Website
Franklin Regional Transit Authority (FRTA)
Service Area:
Ashfield, Bernardston, Blandford, Buckland, Charlemont, Chester, Chesterfield, Colrain, Conway, Cummington, Deerfield, Erving, Gill, Goshen, Granville, Greenfield, Hatfield, Hawley, Heath, Huntington, Leyden, Middlefield, Montague, Montgomery, New Salem, Northfield, Orange, Petersham, Phillipston, Plainfield, Rowe, Russell, Shelburne, Shutesbury, Southampton, Southwick, Tolland, Warwick, Wendell, Westhampton, Whately, and Worthington.
Services Available:
- Fixed Route Bus Service
- Demand Response
- ADA Paratransit
- FRTA Access Program: A self-scheduling transportation program.
Cost:
- All FRTA fixed route rides are fare free until further notice
- FRTA Access Program: Fares within zones starting at $3.00 one-way. Learn more.
Schedule:
- Find the bus schedule & route stops
- For live updates, download: Passio Go
Contact Information:
- Phone: 413-774-2262
- FRTA Website
Pioneer Valley Transit Authority (PVTA)
Service Area:
Agawam, Amherst, Belchertown, Chicopee, East Longmeadow, Easthampton, Granby, Hadley, Hampden, Holyoke, Leverett, Longmeadow, Ludlow, Northampton, Palmer, Pelham, South Hadley, Springfield, Sunderland, Ware, West Springfield, Westfield, Wilbraham, and Williamsburg.
Services Available:
- Fixed Route Bus Service
- ADA Paratransit
- PVTA senior van service (demand response for riders 60+): border-to-border for member communities
- B79 route services from UMass Amherst to Worcester
Cost:
- All PVTA fixed route, ADA and Senior Van rides are free until further notice
- B79 route: Regular Fare: $1.50 to $9.00 max
Schedule:
- Visit PVTA bus schedules to view the live bus schedule or download the BusPlus+ mobile app
Contact Information:
- Phone: 413-781-7882
- English TTY: 877-752-2388
- PVTA Website
Link413
All three western Massachusetts RTAs are providing comfortable highway bus travel across all four counties in western Massachusetts 5 days a week.
Routes:
- Route 901: Pittsfield to North Adams
- Route 903: North Adams to Greenfield
- Route 904: Pittsfield to Northampton
Schedule:
- Monday through Friday only
- See website for times of departure and arrival for each route
Cost:
- $10 Full Fare per ride
- $5 Reduced Fare available to customers 60+ years of age with a statewide access pass or a medicare card (photo ID required)
- Free Fare for children 5 and under and customers with a Massachusetts Commission for the Blind ID card
- Riders must use the MassDOT BusPlus+ mobile app to buy tickets for rides. No advanced registration required
Contact:
- Phone: 800-292-2782
- Link413 Website
Microtransit
Microtransit services fill transportation gaps in their communities, such as in places without fixed-route bus service. They typically use a small fleet of vans or cars to provide demand-response rides to work, medical appointments, shopping trips, or other important locations.
Hilltown Easy Ride
Hilltown Easy Ride van service is designed for the convenience of seniors over 60 and veterans. The primary goal is to provide transportation in the rural hilltown areas lacking other transportation options.
Service Area:
Blandford, Chester, Chesterfield, Cummington, Goshen, Huntington, Middlefield, Montgomery, Plainfield, Russell, and Worthington.
Who Can Use This Service?
- Seniors over the age of 60
- Veterans
- Any interested riders must be pre-approved for eligibility using this FRTA form
How to Schedule a Ride:
- Call 413-296-4232 at least 48 hours in advance
- Please leave a detailed message with your name, date, time, and purpose of your request
Hours of Operation:
- 8 am-4 pm, with some flexibility with these hours
Cost:
- $1.25 - One way trip within the same town
- $1.75 - One way trip to adjacent towns
- $2.25 - One way trip beyond adjacent towns
- Trips to senior centers are half the cost
*Fares are paid in cash only and drivers cannot make change
Contact Information:
- Phone Number: 413-296-4232
- Email: ride@hilltowncdc.org
- HilltownCDC Website
Quaboag Connector
The Quaboag Valley Community Development Corporation (QVCDC) and the Town of Ware established the Quaboag Connector, a demand-response shuttle service covering ten towns.
Service Area:
Belchertown, Brookfield, East Brookfield, Hardwick, Monson, North Brookfield, Palmer, Ware, Warren, and West Brookfield.
Who Can Use This Service?
- Anyone looking to use public transportation in the service area
Hours of Operation
- Monday-Friday: 6 am - 7 pm
- Saturday: 8 am - 4 pm
How to Schedule a Ride
- Call 413-544-3401 at least 48 hours in advance.
Cost
- Palmer rides to work: $1 per ride
- Baystate Health Convenient Care Van: Free
- Ware Senior Van: Free with suggested donation of $2
- Any normal ride is $2 per trip ($4 round trip cost)
- Veterans ride for free
Contact Information
South County Connector
South County Connector is committed to delivering safe, reliable, and accessible transportation for residents of Great Barrington and the surrounding region.
Service Area:
Egremont, Great Barrington, Monterey, Stockbridge, West Stockbridge, New Marlborough, and Sheffield.
There is also limited service to Pittsfield, MA and North Canaan, CT.
Who Can Use This Service?
- Anyone looking to use public transportation in the region
How to Schedule a Ride:
- South County Connector mobile app for IOS or Android
- Call 413-591-3826
- 8 am - 4 pm, 7 days a week
Canaan Connector:
MA residents can access on-demand transit service to/from North Canaan, CT for a fare of $6.
Cost:
- $3 fare for one way trip within one town
- $6 fare for one way trip between towns including Pittsfield and Canaan, CT
- Up to 2 passengers can accompany a paying adult for no charge
- Learn more about multi-ride discounts
- Free unlimited fare for veterans through June 2027
Contact Information:
- Phone Number: 413-591-3826
- Email: transit@townofgbma.gov
- South County Connector Website
Regional Transit Authorities (RTAs)
FRTA Access Program: Demand-response transportation with fares starting at $3 one-way in FRTA member communities.
PVTA Senior Van Service: Demand-response transportation for riders 60+ in PVTA member communities
Transportation For Older Adults
Many Councils on Aging, senior centers, and community organizations offer transportation services that help older adults remain active and independent.
Non-Emergency Medical Transportation
Transportation assistance may be available for healthcare appointments through public insurance programs, healthcare providers, and community organizations.
Bus Travel Training
Travel training helps people learn how to use public transportation safely, confidently, and independently. Free, personalized training is available through PVTA and BRTA and may include learning how to plan a trip, navigate bus routes, safely get on and off the bus, pay fares, and travel to destinations in the community. Programs are available to a range of riders, with a particular focus on older adults and people with disabilities.
Pioneer Valley Transit Authority
PVTA offers free, personalized travel training for eligible riders using its fixed-route bus system. Training can focus on general bus-riding skills or traveling to a specific destination. Participants can refer themselves, or a referral can be submitted by someone supporting them.
- Learn more about PVTA Travel Training
- Complete the PVTA Travel Training Referral Form
- Call 413-732-6248 ext. 2235 for more information.
Berkshire Regional Transit Authority
BRTA offers free travel training throughout Berkshire County for individuals, groups, students, people with disabilities, seniors, and other riders. Training is individualized and can cover bus routes, trip planning, street crossing, community safety, wheelchair securement, fares, bicycle racks, and other skills for independent travel.
- Learn more about BRTA Travel Training
- Email traveltraining@berkshirerta.gov or call 413-499-2782 ext. 2900 to learn more or schedule training.
Bikes & Repair Programs
ValleyBike
ValleyBike is an electric, pedal-assist bike share network, servicing the residents and visitors of the Pioneer Valley. Users pick up and return bikes to docking stations located through the service area.
Service Area:
Amherst, Chicopee, Easthampton, Holyoke, Northampton, South Hadley, Springfield, Westfield, and West Springfield.
Cost:
- Users can pay for individual rides ($0.25 per minute) or a monthly membership for 60 minutes daily ride time ($25 per month).
- Discounts on the monthly membership are available for $4 per month for anyone currently enrolled in SNAP, MassHealth, and SSDI. Other programs may be eligible (approval required).
- Learn more about pricing
How to Ride:
- Download the app
- Set up your account
- Use the app to find and scan an available bike.
- Learn more about using ValleyBike
Contact:
Affordable Bikes & Bike Repairs
Explore local bike resources, including repair shops, affordable bike programs, and community-based bike repair and rehabilitation services:
- Bikes for All (Northampton): Free refurbished bikes and repair events.
- Holyoke Urban Bike School (Holyoke): Low-cost bikes, repairs, and maintenance education.
- Northern Berkshire Community Coalition (North Adams): Earn-a-bike program offering donated bikes, basic repair support, maintenance workshops, and helmets.
- RAD Springfield (Springfield): Free or low-cost repairs, bikes, and repair education.
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